Last updated: January 2025
Information We Collect
We collect information when you register on our platform, such as your name, email address, profession (e.g., plumber, electrician), and service location. We also collect data related to your leads, activity logs, and usage patterns.
How We Use Your Information
- To create and manage your account
- To match you with relevant customer leads
- To improve our services and provide support
- To communicate important updates
- To process payments and billing
Call Recording and AI Processing
Grace AI processes phone calls in real-time to provide receptionist services. Call recordings and transcripts are stored securely and are accessible to the business owner through their dashboard. We use this data to improve our AI models and service quality.
Data Protection
We use industry-standard measures to protect your data. All personal information is securely stored, and sensitive data like passwords are encrypted. We employ SSL/TLS encryption for data in transit and AES-256 encryption for data at rest.
Sharing Your Data
Grace AI does not sell or rent your personal data to third parties. We may share your data with trusted service providers only to the extent necessary to operate the platform, including:
- Cloud hosting providers for data storage
- Payment processors for billing
- Communication providers for call and SMS services
Your Rights
You have the right to access, update, or delete your personal information at any time. You can do this directly from your account settings or by contacting our support team. Under Australian Privacy Principles (APPs), you also have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Lodge a complaint about our handling of your personal information
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. If you close your account, we will delete or anonymize your data within 90 days, unless we are required to retain it for legal obligations.
Changes to This Policy
We may update this Privacy Policy occasionally. All changes will be reflected on this page with a new "last updated" date. We will notify you of significant changes via email or through the platform.
Contact Us
If you have any questions about this Privacy Policy, please contact us at support@graceai.com.au.