Last updated: January 2025
Acceptance of Terms
By accessing or using Grace AI services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
Description of Service
Grace AI provides an AI-powered receptionist service that answers phone calls, manages customer inquiries, schedules appointments, and performs other administrative tasks for service businesses. The service is provided on a subscription basis.
Account Registration
To use Grace AI, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Subscription and Billing
- Subscription plans and pricing are available on our website
- Billing occurs on a monthly or annual basis depending on your chosen plan
- You may cancel your subscription at any time
- Refunds are handled on a case-by-case basis
Acceptable Use
You agree to use Grace AI only for lawful purposes and in accordance with these Terms. You agree not to:
- Use the service for any illegal or unauthorized purpose
- Attempt to interfere with the proper functioning of the service
- Use the service to make calls or send messages that violate applicable laws
- Resell or redistribute the service without our written consent
Intellectual Property
All content, features, and functionality of Grace AI are owned by Grace AI Pty Ltd and are protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works based on our service without explicit permission.
Data and Privacy
Your use of Grace AI is also governed by our Privacy Policy. By using the service, you consent to the collection and use of information as described in our Privacy Policy.
Limitation of Liability
Grace AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the service. Our total liability shall not exceed the amount paid by you in the twelve months preceding the claim.
Modifications to Service
We reserve the right to modify, suspend, or discontinue any aspect of the service at any time. We will provide reasonable notice of significant changes that affect your use of the service.
Termination
We may terminate or suspend your account at any time for violation of these Terms. Upon termination, your right to use the service will immediately cease. You may terminate your account at any time through your account settings.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of Australia. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Australia.
Contact Us
If you have any questions about these Terms, please contact us at support@graceai.com.au.